Single-loop learning and double-loop learning were developed as distinct concepts by US researchers Chris Argyris and Donald Schön. They saw learning as a process of detecting and correcting errors so that when a chosen action fails to achieve a desired outcome, most people look for another action which will achieve that same outcome. The commonly used example of single-loop learning is the thermostat. If a room thermostat is set at 20 degrees, it switches the heating on and off as required to maintain the temerature at the set level. This is single-loop learning. But, if the thermostat were capable of questioning what temperature was most appropriate, for example by assessing how people in the room were dressed, and then set a new temperature accordingly, that would be double-loop learning.

The diagram below shows how it works.

Single-loop and double-loop learning can also be applied to individuals and organisations. When goals, values or strategies are taken for granted (single-loop learning) improvements in performance tend to be small because changes are aimed at making the existing strategy more efficient. In contrast, by adopting double-loop learning, the underlying assumptions of the strategy are questioned and if necessary a new strategy can be adopted. Double-loop learning is especially important for making sound decisions during periods of rapid change when things are uncertain, an environment that most companies and organisations commonly face. At Double Loop, we believe that effective team working, sound management and good leadership depend on continually questioning underlying assumptions about the values and strategies you adopt, changing the actions you take as a consequence and evaluating the results. The outcome you achieve then starts a new process of challenging existing routines or decisions and so on in a continuous loop.

Double Loop's team of experienced consultants can help companies and individuals re-evaluate their usual routines, strategies and values in order to improve the performance of team members, managers or leaders. If you want to see the real difference that double-loop learning can make to the success of your business, contact us today. Can you afford not to?